RETURN Policy

We want you to be happy with your purchase, so returns and exchanges meeting the conditions below will be accepted.

Jayla's Bowtique gladly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Jayla's Bowtique E-Gift Card) within 30 days from the date your order shipped. 

  • Items can be returned within 30 days from of the date your order shipped for a Store Credit to be used on a future purchase in the form of a Jayla's Bowtique e-gift card. 

  • Please note that we cannot process direct exchanges for another size or item, however, we can offer you a store credit so you can purchase the size you want.

  • Items damaged or defective may be returned by contacting Customer Care here within 3 DAYS of delivery.

  • Items purchased in our Retail store can not be returned thru the mail unless otherwise approved by our store management.

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items:

  • If you have received a defective item, please contact customer care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.

  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Please see our list of Non-Returnable/Non-Exchangeable items below.

WHAT ITEMS ARE NOT ELIGIBLE FOR EXCHANGE OR REFUND?

  • Accessories & Sale Item

    • MINI ME Purses
    • Backpacks
    • Sling Bags
    • Hair Bows
    • Hair Accessories
    • Clearence Items
    • Sale Items marked Final Sale
    • Items discounted at 50% or more

  • Birthday Shop Items

    • Birthday tutus
    • Birthday shirts
    • Birthday decor
    • Any items that say "Happy Birthday"
    • Any items that say a Number such as: 1, ONE, 2, Two, 3 Three etc..

  • Holiday Items & Etc

    • Holiday items are only Exchangeable prior or up until that holiday.
    • We will not allow Exchanges or Returns on Holiday items after that Holiday has passed.
    • Christening items are Final Sale
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Ship Your Return:

Package your items up. We recommend using the package we sent the items to you in or package sizing closest in size to your items.

  • Start your return process by clicking the Return Portal Link here.
  • The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (Jayla's Bowtique E-Gift Card) when you use the return label provided by Jayla's Bowtique.  

  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 

  • Once we receive your return, we will refund the purchase amount (minus your $6.00 return label cost) to a Jayla's Bowtique E-Gift Card sent to your order's email address.

  • Please allow up to 7 days for your return to be processed once it is received in our warehouse.
To begin your Return, please click here

Please Note:

We reserve the right to refuse or give partial refunds based on the condition of the item.
 
We reserve the right to refuse service to anyone who abuses this policy. 
 
Jayla's Bowtique does not do price adjustments.